AI, Corporate Competency and Customer Experience
The delivery of a consistent Customer Experience (CX) is challenging enough due to the extremely volatile customer expectation part of the CX equation. Yet, to address this challenge, organisations are met with an even greater challenge of developing a corporate competency in AI. However, Business AI doesn’t have to be inaccessible for organisations that don’t necessarily have an in-house dev team. Extensible AITM can amplify the initial investments in data science and lower the total cost of ownership while harmonising CX across digital channels.
Watch this OnDemand webinar to learn:
- What CX is and how to quantify and make sense of it intuitively
- Why the post pandemic digital shift is a CX challenge and an opportunity in AI
- What AI is as new corporate competency and why it’s crucial for CX
- What Extensible AI™ is and how it helps organisations build their AI as a core competency of a company
Speakers
Dr. Michael Wu
Chief AI Strategist at PROS
Hamish Taylor
Former CEO of Eurostar and Sainsbury Bank
Nancy Rademaker
World Renowned Futurist on Digital Customer Experience