PROS / Customer Experience / Training

PROS Training

Ready to take your business to the next level?

We’ll show you how with comprehensive training solutions designed to meet your needs.

Learning Plans

Each tailored learning plan includes a series of courses to help you explore the power of your PROS solution. You’ll have access to multiple topics that build on one another throughout the training.

Throughout the training learners are supported with knowledge checks and course certification exams.

PROS Training Plan Options

On Demand

Hands On

Learning Plans and Courses by Product
Labs and exercises for hands on practice
On Demand, Live Virtual, or Live Classroom delivery
Includes new courses and updates for 1 year
300 Level Courses
Available for a fee

Course Series

100 Series: Overview

Provides an excellent overview of our PROS solutions.

200 Series: Intermediate

Offers interactive real-world scenarios that show you the core features and functionality.

300 Series: Deep Dive

Dive deeper into the configuration of PROS solutions to show you how to build a unique solution specific to your business needs.

Training Delivery Options

On Demand Training

You can build foundational knowledge through our series of on demand courses.

Hands On Training

For a more detailed, hands-on approach, we offer advanced level courses that are available in three delivery formats.

Live Virtual/Live Virtual + Lab lets online students interact in real time with an experienced trainer. This training is based on a pre-defined schedule and registration is required.
Live Classroom/Live Classroom + Lab takes place in a PROS classroom (US or European locations), where students learn face-to-face with an experienced trainer.
On Demand + Lab courses combine online learning with hands-on excercises in a live software environment. Online instructors support these classes and review assignments. These classes can be taken at any time at your pace.

Don’t Just Take Our Word For It

“This training had very good instructors with high communication skills”

EMEA Airline

COURSE: RMA

"(The trainer) did a terrific job training us. She has great energy and is very knowledgeable! This is my first experience with instructor-led PROS training and I am impressed and excited to learn more. Thank you so much for your help!"

An Electrical Distribution Company

COURSE: Analytics 310

PROS teams provide advocacy, advisory, and support services ensuring value of your investment.

Professional Services

The Professional Services team drives faster time to value using our proven implementation approach. We help our customers implement, adapt, and grow with their software investment.

Cross Functional Commitment
Onboarding & Implementation
Value-Added Services
Executive Business Reviews

PROS constantly shrinks the time-to-value setting up our customers for long-term success.

Customer Success

The Customer Success team acts as a partner to deliver measurable value from your investment. As a part of your investment in PROS, you will be paired with a Customer Success Manager (CSM) who will act as a concierge throughout your journey as a PROS customer.

Customer Success Plan
Education and Training
Advocacy
Executive Business Reviews

75% reduction in product launch time.

Customer Support

The PROS Support team provides you with a consistent support experience that delivers effective, high quality, and timely solutions to your issues.

Provides a Resolution Owner
Leverages Support Teams’ Expertise
Knowledge Management
Focuses on Customer Satisfaction
PROS Connect

Success for our customers means delivering valuable business outcomes.

Training

Our Training team is focused on improving adoption and usage within your organization to ensure that your investment in PROS solutions provides a
healthy ROI.

Learning Plans
Multiple Delivery Options
Hands On Live Environments
Certifications

Visit PROS U to learn more!

Fewer hours spent managing quotes was the key to a 17% increase in sales efficiency.